[ Kundensupport ]

Intercom Integration für eure Workflows.

Verbindet Intercom einmal mit Collabase und nutzt 26 Aktionen und 22 Auslöser in euren Workflows. Ohne eine Zeile Code, betrieben in der Schweiz.

Proof of Concept starten Gespräch vereinbaren

AnmeldungOAuth 2.0

KategorieKundensupport

AktualisiertOktober 2026

LizenzOpen Source (MIT)

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Intercom in Collabase

Verbindet Intercom einmal mit Collabase und nutzt 26 Aktionen und 22 Auslöser in euren Workflows. Ohne eine Zeile Code, betrieben in der Schweiz.

[ Beschreibung des Dienstes (englisch) ]

Customer messaging platform for sales, marketing, and support

So verbindet ihr es

Öffnet in den Einstellungen des Workspace die Integrationen.
Wählt Intercom und verbindet euer Konto.
Fügt im Workflow einen Auslöser oder eine Aktion hinzu.

Log in to your Intercom account and navigate to Settings > Integrations > Developer Hub.
Click on Create a new app and select the appropriate workspace.
In the Authentication section, add the Redirect URL shown above to the allowed redirect URLs.
Go to the Basic Information section and copy the Client ID and Client Secret.

Auslöser von Intercom

Name	Beschreibung	Felder
Contact RepliedSofort über die App	Triggers when a contact replies to a Conversation in Intercom.	0
Lead Added EmailSofort über die App	Triggers when a lead enters an email address.	0
Lead Converted To UserSofort über die App	Triggers when a lead is converted to a user.	0
Conversation ClosedSofort über die App	Triggers when a conversation is closed.	0
Conversation assigned to any Intercom adminSofort über die App	Triggers when a conversation is assigned to an admin	0
Conversation snoozedSofort über die App	Triggers when a conversation is snoozed	0
Conversation unsnoozedSofort über die App	Triggers when a conversation is unsnoozed	0
New CompanySofort über die App	Triggers when a new company is created.	0
New ConversationSofort über die App	Triggers when a conversation is created by a user or lead (not an admin).	0
Conversation was ratedSofort über die App	Triggers when a conversation is rated	0
New LeadSofort über die App	Triggers when a new lead is created.	0
New TicketSofort über die App	Triggers when a new ticket is created.	0
New UnsubscriptionSofort über die App	Triggers when a contact unsubscribes from your emails.	0
New UserSofort über die App	Triggers when a new user is created.	0
Updated TicketSofort über die App	Triggers when a ticket is updated (state or attributes change).	0
Tag added to a conversation partSofort über die App	Triggers when a conversation part is tagged.	Tag
Tag Added to LeadSofort über die App	Triggers when a tag is added to a lead.	Tag
Tag Added to UserSofort über die App	Triggers when a tag is added to a user.	Tag
Updated ContactSofort über die App	Triggers when a contact is updated.	Type
Reply from a user or leadSofort über die App	Triggers when a reply is received from a user or lead (not an admin)	0
Reply from an Intercom adminSofort über die App	Triggers when a reply is received from an Intercom admin (not a user or lead)	0
Note added to conversationSofort über die App	Triggers when a note is added to a conversation	Keyword (optional)

Aktionen von Intercom

Name	Beschreibung	Felder
Add Note	Add a note to a user	Email Note Text
Add note to conversation	Add a note (for other admins) to an existing conversation	From (Admin) Conversation ID Message Body
Add/Remove Tag on Contact	Attach or remove a tag from a specific contact.	Contact ID Tag Name Untag ?
Add/Remove Tag on Company	Attach or remove a tag from a specific company.	Company ID Tag Name Untag ?
Add/Remove Tag on Conversation	Attach or remove a tag from a specific conversation.	Conversation ID Tag Untag ?
Assign conversation to an admin or a team	(Re)assign conversation to a specific admin or team.	From (Admin) Conversation ID Assignee ID Message Body
Create Article	Creates a new article in your Help Center.	Title Description Body Author State Parent Collection
Create Conversation	Creates a new conversation from a contact.	Contact Type Contact ID Message Body
Create Data Event	Submits a data event for a contact.	Identify Contact By Identifier Value Event Name Created At Metadata
Create Ticket	Creates a new ticket.	Ticket Type Contact ID Company ID Ticket Properties
Create User	Creates a new user.	Email Created At User ID Full Name Custom Attributes
Create or Update Company	Creates a new company or updates an existing one (matched by Company ID).	Company ID Name Plan Size Website Industry + 3 Monthly Spend Created At Custom Attributes
Create or Update Lead	Create or update an Intercom lead.If an ID is provided, the lead will be updated.	Lead ID Full Name Email Phone Unsubscribed From Emails Created At + 1 Custom Attributes
Create/Update User	Update a user within intercom given an email address.	Lookup Email Full Name User ID Phone Created At Custom Attributes
Reply to conversation	Reply (as an admin) to a conversation with a contact	From (Admin) Conversation ID Message Body
Send Message	Send a message to a contact (only allowed by admins)	Message Type Email Required Fields From (Admin) To Message Body Create Conversation Without Contact Reply
Update Ticket	Updates an existing ticket.	Ticket Type Ticket Ticket Properties Is Open State Snoozed Until + 1 Assigned Admin
Find Company	Finds an existing company.	Search Field Search Value
Find Conversation	Searches for conversations using various criteria	Search Field Match Type Search Term Status Update After Update Before
Find Lead	Finds an existing lead.	Search Field Search Value
Find or Create Company	Finds a company by Company ID or name, creating it if none is found.	Company ID Name Plan Size Website Industry + 1 Custom Attributes
Find or Create Lead	Finds a lead by email, ID, or User ID, creating it if none is found.	Search Field Search Value Full Name Phone Custom Attributes
Find User	Finds an existing user.	Search Field Search Value
List Tags	List all tags.	0
Retrieve a Conversation	Retrieves a specific conversation by ID.	Conversation ID
Custom API Call	Make a custom API call to a specific endpoint	Method Headers Query Parameters Body Type Body Response is Binary + 3 Return Error as Output Timeout Follow redirects

[ Kundensupport ]

Fragen zu Intercom

Was kann ich mit Intercom in Collabase automatisieren?

Intercom bringt 26 Aktionen und 22 Auslöser mit, zum Beispiel Add Note, Add note to conversation, Add/Remove Tag on Contact, Add/Remove Tag on Company und 22 weitere. Ihr setzt sie im Workflow ohne Code zusammen und kombiniert sie mit allen anderen Integrationen.

Wie verbinde ich Intercom mit Collabase?

Ihr öffnet die Integrationen in den Einstellungen des Workspace, wählt Intercom und verbindet euer Konto einmal, per OAuth 2.0. Danach stehen alle Auslöser und Aktionen im Workflow bereit.

Kann Intercom einen Workflow starten?

Ja. Intercom stellt 22 Auslöser bereit, zum Beispiel Contact Replied, Lead Added Email, Lead Converted To User und 19 weitere. Der Workflow läuft, sobald das Ereignis eintritt.

Kostet die Intercom Integration extra?

Nein. Alle Integrationen sind in jeder Lizenz enthalten, in der Isolated Cloud wie im Self-Hosted-Betrieb. Es gibt keinen Modulpreis.

Prüfe es an deinen eigenen Inhalten. Ein Proof of Concept steht in wenigen Tagen.

Wir setzen eine Instanz mit deinen Inhalten auf, du prüfst sie an echten Abläufen. Im Erstgespräch klären wir Umfang, Betriebsmodell und Zeitplan.

Gespräch vereinbaren Proof of Concept starten