[ Developer tools ]
Jira Service Management Operations integration for your workflows.
Connect Jira Service Management Operations to Collabase once and use 16 actions and 1 trigger in your workflows. No code needed, hosted in Switzerland.
Jira Service Management Operations in Collabase
Connect Jira Service Management Operations to Collabase once and use 16 actions and 1 trigger in your workflows. No code needed, hosted in Switzerland.
[ About the service ]
Opsgenie alerts in Jira Service Management: create, acknowledge, close and route on-call alerts, and see who is on call.
How to connect it
- Open the integrations in the workspace settings.
- Choose Jira Service Management Operations and connect your account.
- Add a trigger or an action to the workflow.
- Open API tokens and click Create API token (not "with scopes").
- Copy the token and paste it below with the email you sign in with.
- Enter your site URL, like https://your-company.atlassian.net.
Jira Service Management Operations triggers
| Name | Description | Fields |
|---|---|---|
| New AlertChecks at intervals | Triggers when a new alert is created. |
|
Jira Service Management Operations actions
| Name | Description | Fields |
|---|---|---|
| Create Alert | Create a new alert and route it to teams, users or schedules. |
+ 10
|
| Get Alert | Get one alert by its ID or alias. |
|
| Find Alerts | Search alerts with a JSM Operations search query. |
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| Acknowledge Alert | Acknowledge an alert so responders know someone is on it. |
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| Unacknowledge Alert | Put an acknowledged alert back to open. |
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| Close Alert | Close an alert once the problem is resolved. |
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| Add Note to Alert | Add a note to an alert. |
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| Add Tags to Alert | Add one or more tags to an alert. |
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| Remove Tags from Alert | Remove one or more tags from an alert. |
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| Assign Alert | Make a user the owner of an alert. Not available on the JSM Free plan. |
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| Add Responder to Alert | Add a team, user, schedule or escalation as a responder. |
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| Escalate Alert | Escalate an alert to the next level of an escalation policy. |
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| Snooze Alert | Pause notifications for an alert until a set time. Not on JSM Free. |
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| Update Alert | Change the message, description or priority of an alert. |
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| Get Who Is On Call | Get who is on call for a schedule, now or at a given time. |
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| Custom API Call | Call any JSM Operations endpoint with this connection. |
+ 3
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[ Developer tools ]
Related integrations
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Questions about Jira Service Management Operations
What can I automate with Jira Service Management Operations in Collabase?
Jira Service Management Operations brings 16 actions and 1 trigger, for example Create Alert, Get Alert, Find Alerts, Acknowledge Alert and 12 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect Jira Service Management Operations to Collabase?
You open the integrations in the workspace settings, choose Jira Service Management Operations and connect your account once, using custom credentials. After that all triggers and actions are available in the workflow.
Can Jira Service Management Operations start a workflow?
Yes. Jira Service Management Operations provides 1 trigger, for example New Alert. The workflow runs as soon as the event happens.
Does the Jira Service Management Operations integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.