Release cadence.
We correct reported defects within a few weeks.
14 days
The rule
We ship fixes and small additions on a two-week cadence. Every one of our releases runs through the same checks, however small the change.
1× per month
The floor
If a cycle runs long, we still ship at least one release per month. That keeps the gap between two versions predictable for you.
Off cadence
Urgent fixes
When a defect affects your live operations, we do not make the fix wait for the next scheduled release.
Testing runs alongside development.
We test security in parallel with development. We fix critical findings outside the release cadence.
Regular security reviews
We review Collabase for vulnerabilities on a regular basis. The review is a fixed part of our development cycle.
48 hours for critical findings
For critical findings we ship a security patch within 48 hours. In managed operation we install it without you doing anything; in self-hosted operation we make it available to install within the same window.
Annual external review
We plan to have Collabase reviewed for security once a year by a Swiss auditor. The result will be published here once the first report is in.
PlannedWe keep maintaining superseded feature versions for 6 months.
In self-hosted operation you install upgrades during a maintenance window. For a superseded version we keep shipping bug and security fixes for a further 6 months. In managed operation you always run the current version.
Early availability
We make this version available to organisations that want to adopt it early. In this phase we support you more closely than in regular operation.
Generally available
The current version. This is where we build new features, and every adaptation refers to it.
In maintenance
Superseded but still maintained: for 6 months we keep shipping bug and security fixes. We no longer build new features for this version.
End of life
We no longer ship fixes for this version. We help you with the upgrade for as long as someone is still running it.
| 2026 | 2027 | ||||||
|---|---|---|---|---|---|---|---|
| Q2 | Q3 | Q4 | Q1 | Q2 | Q3 | Q4 | |
| Collabase 1.0 | Early availability | Generally available | Generally available | Generally available | Generally available | Generally available | Generally available |
- Early availability
- Generally available
- In maintenance
- End of life
We brought Collabase 1.0 into early availability in June 2026; the version has been generally available since August 2026.
Operation and upgrades can also be handled by a partner. See partners
Upgrades in-house or through a partner.
If you run Collabase on your own infrastructure, we ship every version as a package and you choose when to install it. Alternatively, a partner takes on operation and upgrades for you.
Noliam AG
Zug, Schweiz
Zuerst den Prozess klären, dann das Werkzeug. Über hundert Projekte seit 2019, in Vertrieb, Betrieb und Kundendienst.
Services
Where they work
Infometis AG
Zürich, Schweiz
Schweizer Beratungshaus für Projektmanagement und Quality Engineering. Seit 1998 in Mandaten bei Banken, Versicherern und Verwaltungen.
Services
Where they work
SLA and escalation.
Our Collabase support adds a direct path for product questions to your existing support.
Existing contracts
Existing support contracts and contacts remain unchanged.
Collabase support is added
For questions about the product, about releases and about security advisories you reach the team that builds Collabase directly.
One point of contact
Operation, development and support sit with us in the same place. When something breaks, you have one point of contact.
Tiers and response times in the quote
Which availability and response times apply to you depends on scope and operating model. We settle that before you sign.