[ Productivity ]
ServiceNow integration for your workflows.
Connect ServiceNow to Collabase once and use 17 actions and 3 triggers in your workflows. No code needed, hosted in Switzerland.
ServiceNow in Collabase
Connect ServiceNow to Collabase once and use 17 actions and 3 triggers in your workflows. No code needed, hosted in Switzerland.
[ About the service ]
Enterprise IT service management platform for incident, change, and service request management
How to connect it
- Open the integrations in the workspace settings.
- Choose ServiceNow and connect your account.
- Add a trigger or an action to the workflow.
ServiceNow triggers
| Name | Description | Fields |
|---|---|---|
| New RecordChecks at intervals | Triggers when a new record is created in a table |
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| Updated RecordChecks at intervals | Triggers when a record is updated in a table |
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| New Comment or Work NoteChecks at intervals | Triggers when a new comment or work note is added to a record in the selected table |
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ServiceNow actions
| Name | Description | Fields |
|---|---|---|
| Create Record | Create a new record in a specified table |
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| Update Record | Update an existing record in a specified table |
+ 2
|
| Get Record | Retrieve a specific record by its ID |
+ 2
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| Find Records | Search for records in a table using a query |
+ 2
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| Delete Record | Delete a record from a specified table |
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| Add Comment or Work Note | Append a customer-visible comment or an internal work note to a record (incident, request, problem, change, etc.) |
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| Resolve or Close Incident | Move an incident to Resolved or Closed with a close code and resolution notes |
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| Attach File to Record | Upload and attach a file to a record |
+ 2
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| Find File | List or download file attachments from a record |
+ 2
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| Delete Attachment | Delete an attachment by its sys_id |
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| Get Catalog Item | Retrieve full details of a catalog item including its variable definitions. Use this before "Submit Catalog Request" to discover the variables expected by the item. |
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| Submit Catalog Request | Order a catalog item. Submits a service catalog request and returns the resulting request number. |
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| Search Knowledge Articles | Search published knowledge base articles using free text. Requires the Knowledge API plugin to be active. |
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| Get Knowledge Article | Retrieve the full content of a knowledge article by sys_id |
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| Send Email | Send an email through your ServiceNow instance using the Email API. Requires the email outbound capability to be configured. |
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| Count Records | Return the number of records in a table that match an optional encoded query (uses the Aggregate API) |
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| Custom API Call | Make a custom API call to a specific endpoint |
+ 3
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[ Productivity ]
Related integrations
Tools that often share a workflow.
Questions about ServiceNow
What can I automate with ServiceNow in Collabase?
ServiceNow brings 17 actions and 3 triggers, for example Create Record, Update Record, Get Record, Find Records and 13 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect ServiceNow to Collabase?
You open the integrations in the workspace settings, choose ServiceNow and connect your account once, using custom credentials. After that all triggers and actions are available in the workflow.
Can ServiceNow start a workflow?
Yes. ServiceNow provides 3 triggers, for example New Record, Updated Record and New Comment or Work Note. The workflow runs as soon as the event happens.
Does the ServiceNow integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.