[ Customer support ]
Freshservice integration for your workflows.
Connect Freshservice to Collabase once and use 12 actions and 8 triggers in your workflows. No code needed, hosted in Switzerland.
Freshservice in Collabase
Connect Freshservice to Collabase once and use 12 actions and 8 triggers in your workflows. No code needed, hosted in Switzerland.
[ About the service ]
IT service management software for ticketing, asset management, and IT operations.
How to connect it
- Open the integrations in the workspace settings.
- Choose Freshservice and connect your account.
- Add a trigger or an action to the workflow.
- Log in to your Freshservice account as an agent.
- Click your profile picture in the top-right corner.
- Go to Profile Settings.
- Your API key is displayed on the right side of the page.
Freshservice triggers
| Name | Description | Fields |
|---|---|---|
| New TicketChecks at intervals | Triggers when a new ticket is created in Freshservice. | 0 |
| Updated TicketChecks at intervals | Triggers when an existing ticket is updated in Freshservice. | 0 |
| New RequesterChecks at intervals | Triggers when a new requester (user) is created in Freshservice. | 0 |
| Updated RequesterChecks at intervals | Triggers when an existing requester is updated in Freshservice. | 0 |
| New ChangeChecks at intervals | Triggers when a new change request is created in Freshservice. | 0 |
| Updated ChangeChecks at intervals | Triggers when an existing change request is updated in Freshservice. Note: newly created changes may also fire this trigger because their updated_at matches created_at. | 0 |
| New Change TaskChecks at intervals | Triggers when a new task is created on a specific change request. |
|
| Updated Change TaskChecks at intervals | Triggers when a task on a specific change request is updated. Note: newly created tasks may also fire this trigger because their updated_at matches created_at. |
|
Freshservice actions
| Name | Description | Fields |
|---|---|---|
| Create Ticket | Creates a new ticket in Freshservice. |
+ 10
|
| Add Note to Ticket | Adds a private or public note to an existing ticket. |
|
| Create Requester | Creates a new requester (end user) in Freshservice. |
+ 2
|
| Request Ticket Approval | Requests approval for a ticket from a specified agent. |
|
| Create Change | Creates a new change request in Freshservice. |
+ 11
|
| Update Change | Updates an existing change request in Freshservice. |
+ 12
|
| Delete Change | Deletes a change request from Freshservice. |
|
| Add Note to Change | Adds a private or public note to an existing change request. |
|
| Create Change Task | Creates a new task on a change request in Freshservice. |
+ 2
|
| Update Change Task | Updates an existing task on a change request in Freshservice. |
+ 3
|
| Delete Change Task | Deletes a task from a change request in Freshservice. |
|
| Custom API Call | Make a custom API call to a specific endpoint |
+ 3
|
[ Customer support ]
Related integrations
Tools that often share a workflow.
Questions about Freshservice
What can I automate with Freshservice in Collabase?
Freshservice brings 12 actions and 8 triggers, for example Create Ticket, Add Note to Ticket, Create Requester, Request Ticket Approval and 8 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect Freshservice to Collabase?
You open the integrations in the workspace settings, choose Freshservice and connect your account once, using custom credentials. After that all triggers and actions are available in the workflow.
Can Freshservice start a workflow?
Yes. Freshservice provides 8 triggers, for example New Ticket, Updated Ticket, New Requester and 5 more. The workflow runs as soon as the event happens.
Does the Freshservice integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.