[ Customer support ]
Front integration for your workflows.
Connect Front to Collabase once and use 21 actions and 5 triggers in your workflows. No code needed, hosted in Switzerland.
Front in Collabase
Connect Front to Collabase once and use 21 actions and 5 triggers in your workflows. No code needed, hosted in Switzerland.
How to connect it
- Open the integrations in the workspace settings.
- Choose Front and connect your account.
- Add a trigger or an action to the workflow.
Front triggers
| Name | Description | Fields |
|---|---|---|
| New CommentChecks at intervals | Fires when a new comment is posted on a conversation in Front. |
|
| New Inbound MessageChecks at intervals | Fires when a new message is received in a shared inbox. |
|
| New Outbound MessageChecks at intervals | Fires when a message is sent or replied to in Front. |
|
| New Tag Added to MessageChecks at intervals | Fires when a tag is applied to a conversation. |
|
| New Conversation State ChangeChecks at intervals | Triggers when a conversation changes to a specified state. |
|
Front actions
| Name | Description | Fields |
|---|---|---|
| Add Comment | Add a comment (internal note) to a conversation in Front. |
|
| Add Contact Handle | Add a handle (email, phone number, etc.) to an existing Contact. |
|
| Add Conversation Links | Link external references (URLs) to a conversation. |
|
| Add Conversation Tags | Add one or more tags to a conversation. |
|
| Assign/Unassign Conversation | Assign a conversation to a teammate or remove assignment. |
|
| Create Account | Create a new account in Front. |
|
| Create Contact | Create a new contact in Front. |
+ 2
|
| Create Draft | Create a draft message in Front. |
+ 4
|
| Create Draft Reply | Create a draft reply to an existing conversation (subject/quote etc.) without sending immediately. |
+ 6
|
| Create Link | Create a Link in Front (name, external URL). |
|
| Find Account | List company accounts and optionally filter by email domain or external ID. |
|
| Find Contact | Look up a contact by handle (email, phone, etc.) or other identifying field. |
|
| Find Conversation | Find a conversation by search filters such as subject, participants, tags, inbox, etc. |
|
| Remove Contact Handle | Remove a handle (email, phone number, etc.) from an existing Contact. |
|
| Remove Conversation Links | Remove external links from a conversation in Front. |
|
| Send Message | Send a new message (starts a conversation) with subject, recipients, body, attachments, tags, etc. |
+ 2
|
| Send Reply | Send a reply to a conversation in Front. |
+ 3
|
| Update Account | Update an existing account in Front. |
|
| Update Contact | Update an existing contact in Front. |
|
| Update Conversation | Modify conversation properties: status, assignee, inbox, tags, etc. |
|
| Update Link | Update the name or external URL of a Link in Front. |
|
[ Customer support ]
Related integrations
Tools that often share a workflow.
Questions about Front
What can I automate with Front in Collabase?
Front brings 21 actions and 5 triggers, for example Add Comment, Add Contact Handle, Add Conversation Links, Add Conversation Tags and 17 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect Front to Collabase?
You open the integrations in the workspace settings, choose Front and connect your account once, using an API key. After that all triggers and actions are available in the workflow.
Can Front start a workflow?
Yes. Front provides 5 triggers, for example New Comment, New Inbound Message, New Outbound Message and 2 more. The workflow runs as soon as the event happens.
Does the Front integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.