[ Customer support ]
Gorgias integration for your workflows.
Connect Gorgias to Collabase once and use 7 actions in your workflows. No code needed, hosted in Switzerland.
Gorgias in Collabase
Connect Gorgias to Collabase once and use 7 actions in your workflows. No code needed, hosted in Switzerland.
[ About the service ]
Helpdesk platform for ecommerce teams to manage tickets, customers, and support conversations.
How to connect it
- Open the integrations in the workspace settings.
- Choose Gorgias and connect your account.
- Add a trigger or an action to the workflow.
- Copy your helpdesk subdomain (for example, acme from https://acme.gorgias.com).
- In Gorgias, create or copy an API key.
- Use the email address associated with that API key.
Gorgias triggers
Gorgias does not start a workflow on its own. You use its actions after any other trigger.
Gorgias actions
| Name | Description | Fields |
|---|---|---|
| Create Ticket | Create a new Gorgias ticket with an initial message. |
|
| Get Ticket | Retrieve a Gorgias ticket by ID. |
|
| Update Ticket | Update a Gorgias ticket. |
+ 4
|
| List Tickets | List Gorgias tickets with cursor-based pagination support. |
|
| Create Message | Create a reply or message on an existing Gorgias ticket. |
+ 5
|
| Get Customer | Retrieve a Gorgias customer by ID or find one by email. |
|
| Custom API Call | Make a custom API call to a specific endpoint |
+ 3
|
[ Customer support ]
Related integrations
Tools that often share a workflow.
Questions about Gorgias
What can I automate with Gorgias in Collabase?
Gorgias brings 7 actions and 0 triggers, for example Create Ticket, Get Ticket, Update Ticket, List Tickets and 3 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect Gorgias to Collabase?
You open the integrations in the workspace settings, choose Gorgias and connect your account once, using custom credentials. After that all triggers and actions are available in the workflow.
Does the Gorgias integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.