[ Customer support ]
Zendesk integration for your workflows.
Connect Zendesk to Collabase once and use 18 actions and 10 triggers in your workflows. No code needed, hosted in Switzerland.
Zendesk in Collabase
Connect Zendesk to Collabase once and use 18 actions and 10 triggers in your workflows. No code needed, hosted in Switzerland.
[ About the service ]
Customer service software and support ticket system
How to connect it
- Open the integrations in the workspace settings.
- Choose Zendesk and connect your account.
- Add a trigger or an action to the workflow.
Zendesk triggers
| Name | Description | Fields |
|---|---|---|
| New ticket in viewChecks at intervals | Triggers when a new ticket is created in a view |
|
| New TicketInstant via webhook | Fires when a new ticket is created (optionally filtered by organization). Requires a Zendesk Trigger with Notify active webhook. |
|
| Updated TicketInstant via webhook | Fires when an existing ticket is updated. Requires a Zendesk Trigger with Notify active webhook. |
|
| Tag Added to TicketInstant via webhook | Fires when a ticket update includes the specified tag. Requires a Zendesk Trigger with Notify active webhook. |
|
| New OrganizationInstant via webhook | Fires when a new organization record is created. Uses Zendesk event webhook (no Trigger needed). | 0 |
| New UserInstant via webhook | Fires when a new user is created. Uses Zendesk event webhook (no Trigger needed). |
|
| New Suspended TicketInstant via webhook | Fires when a ticket is suspended. Requires a Zendesk Trigger with Notify active webhook. Suspended tickets auto-delete after 14 days. |
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| New Action on TicketInstant via webhook | Fires when the specified ticket updates. Requires a Zendesk Trigger with Notify active webhook. |
|
| New GroupChecks at intervals | Fires when a new group is created. | 0 |
| Tag Added to UserInstant via webhook | Triggers when one or more tags are added to a user. | 0 |
Zendesk actions
| Name | Description | Fields |
|---|---|---|
| Create Ticket | Create a new ticket in Zendesk. |
+ 15
|
| Update Ticket | Modify ticket fields or status via API call. |
+ 18
|
| Add Tag to Ticket | Apply one or more tags to a ticket. |
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| Remove Tag(s) from Ticket | Remove one or more tags from a ticket. |
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| Attach File to Ticket | Attach a file to a ticket. |
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| Add Comment to Ticket | Append a public/private comment to a ticket. |
+ 1
|
| Create Organization | Create a new organization record. |
+ 4
|
| Update Organization | Update existing organization fields. |
+ 5
|
| Create User | Add a new user to the Zendesk instance. |
+ 24
|
| Delete User | Remove a user and associated records from the account. |
|
| Find Organization(s) | Search organizations by name, domain, external ID, or other criteria. |
+ 3
|
| Find Ticket(s) | Search tickets by ID, field, or content. |
+ 7
|
| Find User(s) | Search users by email, name, role, or other criteria. |
+ 4
|
| Find an Agent | Find an agent by email or name. |
|
| Find a Group | Find a group by name. |
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| Find Latest Comment | Find the latest comment on a ticket. |
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| Update User | Update existing user fields. |
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| Custom API Call | Make a custom API call to a specific endpoint |
+ 3
|
[ Customer support ]
Related integrations
Tools that often share a workflow.
Questions about Zendesk
What can I automate with Zendesk in Collabase?
Zendesk brings 18 actions and 10 triggers, for example Create Ticket, Update Ticket, Add Tag to Ticket, Remove Tag(s) from Ticket and 14 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect Zendesk to Collabase?
You open the integrations in the workspace settings, choose Zendesk and connect your account once, using custom credentials. After that all triggers and actions are available in the workflow.
Can Zendesk start a workflow?
Yes. Zendesk provides 10 triggers, for example New ticket in view, New Ticket, Updated Ticket and 7 more. The workflow runs as soon as the event happens.
Does the Zendesk integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.