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Aidbase integration for your workflows.
Connect Aidbase to Collabase once and use 7 actions and 8 triggers in your workflows. No code needed, hosted in Switzerland.
Aidbase in Collabase
Connect Aidbase to Collabase once and use 7 actions and 8 triggers in your workflows. No code needed, hosted in Switzerland.
How to connect it
- Open the integrations in the workspace settings.
- Choose Aidbase and connect your account.
- Add a trigger or an action to the workflow.
- Log in to your Aidbase dashboard.
- Navigate to Settings in the sidebar.
- Click on the API section.
- Generate and copy your new API Key.
Aidbase triggers
| Name | Description | Fields |
|---|---|---|
| Email ReceivedInstant via webhook | Fires when a new email is received in an Aidbase inbox. |
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| Email Status ChangedInstant via webhook | Fires when the status of an email changes. |
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| Email Priority ChangedInstant via webhook | Fires when an email’s priority is changed. |
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| Email SentInstant via webhook | Fires when an email is sent from Aidbase. |
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| Ticket CreatedInstant via webhook | Fires when a new ticket is created in Aidbase. |
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| Ticket Priority ChangedInstant via webhook | Fires when the priority of an existing ticket changes. |
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| Ticket Status ChangedInstant via webhook | Fires when a ticket’s overall status changes. |
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| Ticket New CommentInstant via webhook | Fires when a new comment is added to an existing ticket. |
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Aidbase actions
| Name | Description | Fields |
|---|---|---|
| Add Video | Adds a YouTube video URL as knowledge to the Aidbase knowledge base. |
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| Add Website | Adds a website URL as a knowledge source for Aidbase. |
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| Add FAQ Item | Adds a new question/answer item to an existing FAQ; supports categories. |
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| Create FAQ | Creates a new FAQ entry with title and description. |
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| Create Chatbot Reply | Generates an AI chatbot reply given a message and optional session context. |
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| Start Training | Starts a training job on an existing knowledge base item (FAQ, website, video, etc.). |
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| Custom API Call | Make a custom API call to a specific endpoint |
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[ Customer support ]
Related integrations
Tools that often share a workflow.
Questions about Aidbase
What can I automate with Aidbase in Collabase?
Aidbase brings 7 actions and 8 triggers, for example Add Video, Add Website, Add FAQ Item, Create FAQ and 3 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect Aidbase to Collabase?
You open the integrations in the workspace settings, choose Aidbase and connect your account once, using an API key. After that all triggers and actions are available in the workflow.
Can Aidbase start a workflow?
Yes. Aidbase provides 8 triggers, for example Email Received, Email Status Changed, Email Priority Changed and 5 more. The workflow runs as soon as the event happens.
Does the Aidbase integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.