[ Customer support ]
Freshdesk integration for your workflows.
Connect Freshdesk to Collabase once and use 6 actions in your workflows. No code needed, hosted in Switzerland.
Freshdesk in Collabase
Connect Freshdesk to Collabase once and use 6 actions in your workflows. No code needed, hosted in Switzerland.
[ About the service ]
Customer support software
How to connect it
- Open the integrations in the workspace settings.
- Choose Freshdesk and connect your account.
- Add a trigger or an action to the workflow.
Freshdesk triggers
Freshdesk does not start a workflow on its own. You use its actions after any other trigger.
Freshdesk actions
| Name | Description | Fields |
|---|---|---|
| Get Tickets | Get Ticket instances from Freshdesk. | 0 |
| Get Contact from ID | Get contacts details from Freshdesk using ID number. |
|
| Get Ticket Status | Get Ticket status from Freshdesk. Returns ticket_status, assigned_status, assigned_id |
|
| Get Freshdesk Contacts | Get contact details from Freshdesk for all (optional filtered) contacts. |
|
| Get All Tickets By Status | Get All Tickets by selected status from Freshdesk. |
|
| Custom API Call | Make a custom API call to a specific endpoint |
+ 3
|
[ Customer support ]
Related integrations
Tools that often share a workflow.
Questions about Freshdesk
What can I automate with Freshdesk in Collabase?
Freshdesk brings 6 actions and 0 triggers, for example Get Tickets, Get Contact from ID, Get Ticket Status, Get Freshdesk Contacts and 2 more. You combine them in a workflow without code and mix them with every other integration.
How do I connect Freshdesk to Collabase?
You open the integrations in the workspace settings, choose Freshdesk and connect your account once, using custom credentials. After that all triggers and actions are available in the workflow.
Does the Freshdesk integration cost extra?
No. All integrations are included in every licence, in the Isolated Cloud and in Self-Hosted operation. There is no module price.
Test it against your own content. A proof of concept is ready within days.
We set up an instance with your content and you test it against real workflows. In a first conversation we clarify scope, operating model and timing.